What we collect
We may collect the following information:
Your name, username or job title
Contact information including your email address, postal address and telephone number
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers provided by us
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record-keeping and to administer any account that you might have with us.
We may use the information to improve our products and services to you.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided and given us consent to use.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or post but only in accordance with your expressed consent for such contact. We may also use the information to customise the website according to your interests.
The legal basis for processing your data
We collect this data from you on at least one of the following legal bases:
That you have provided your explicit consent for us to do so.
That we need to in order to fulfil our contractual obligations to you (which includes the provision of quotations or estimates as a result of a request from you).
That we have a legitimate interest in doing so for our own commercial marketing activities where our use of your data is proportionate, has a minimal impact on your privacy and is an activity that you might reasonably expect us to be engaged in.
How long do we keep your personal information for? We will only retain your personal information for the minimum time that is necessary. For some purposes such as our business accounting obligations, this length of time will be determined by legislation.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on our website(s), look for the box or boxes that you can choose to tick to indicate that you agree or opt-in, so that the information can be used by us for direct marketing purposes.
Right to withdraw consent, data retention and the right to be forgotten - If you have previously agreed to us using your personal information for direct-marketing purposes, you may change your mind at any time by emailing us on firstname.lastname@example.org. We will comply with your request within one month of receiving it. Please note, there may be certain circumstances such as a legal obligation we may have, that mean the right to be forgotten cannot be implemented but we will inform you of this should you contact us on this basis.
Right of data portability – You have the right to request a copy of the data that we hold about you in order that you can reuse it for your own purposes across different services. This right is only applicable if you have given us explicit consent to process your data or if we have used it for the performance of any contract(s) we may have (had) with you. If you wish to do this, please email us on email@example.com. We will provide the information in a commonly used and machine-readable format free of charge.
Right of access to your data - You may request details of personal information which we hold about you. If you would like a copy of the information held on you please email us on firstname.lastname@example.org.
Right to rectification of inaccurate data - If you believe that any information we are holding on you is incorrect or incomplete, please email us on email@example.com as soon as possible. We will promptly rectify any information found to be incorrect.
Right to object to processing of your data – You have a right to object to us using your data for marketing under the basis of ‘legitimate interests’ and if you wish to do so, please email us on firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting but only if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998 and the GDPR 2018. If you would like a copy of the information held on you please email us on
Links to other websites